Kind of off topic, but not really... I am tasked with giving a 1-2 hour presentation to our tech group on Monday morning about the "Mitel", which since 9 out of 10 of our "Mitels" are 5000 or Axxess systems means I will be focusing on the 5000. Most of our techs, probably 80%, are primarily nurse call system technicians, but we all share on-call duties. They all have at least some basic telephony knowledge, and are familiar with VoIP because many of our nurse call installations use SIP in one fashion or another for integration or notification.
After some discussion with a few of the other techs I kind of figured out what they are looking for is basic hardware overview (the easy part), and how to handle the most common on-call issues we get like basic troubleshooting over the phone. The last part stumped me a little, guess I am not sure exactly where to go with that, especially since I get very few on-call issues with Mitel equipment. Any thoughts on what to cover, specifically?
And yes, I am asking you guys because I procrastinated and didn't prepare properly and now time is getting short.
