Author Topic: call forward to international  (Read 1546 times)

Offline nhuvt

  • Contributer
  • *
  • Posts: 8
  • Country: vn
  • Karma: +0/-0
    • View Profile
call forward to international
« on: February 25, 2016, 10:19:07 PM »
I have a question, hoping to get help.
I have a system ICP 3300 with E1 trunk.I want to transfer a call from outside to extension local will forward always to international numbers ,I created " System Speed call"(example:111) with destination to international numbers (ex:9+00+international numbers),and created "call rerouting allways" call from outside to  "111" but not work.But from extension local i can press  "111",it work.hope I get help.
Thanks


Offline x-man

  • Hero Member
  • *****
  • Posts: 1129
  • Country: gb
  • Karma: +25/-0
    • View Profile
Re: call forward to international
« Reply #1 on: February 26, 2016, 06:02:22 AM »
Did you tick bypass toll control in the system speed call options?

Offline nhuvt

  • Contributer
  • *
  • Posts: 8
  • Country: vn
  • Karma: +0/-0
    • View Profile
Re: call forward to international
« Reply #2 on: February 28, 2016, 09:03:06 PM »
hi x-man
i selected YES in "Overrides Toll Control" but it's not work.hoping to get help.
Thanks.

Offline x-man

  • Hero Member
  • *****
  • Posts: 1129
  • Country: gb
  • Karma: +25/-0
    • View Profile
Re: call forward to international
« Reply #3 on: February 29, 2016, 04:42:38 AM »
Can you explain what you are trying to achieve in a bit more detail? Is it every call to a DDI number or is it when calls are received they are transferred to this extension to re route them always?

Offline nhuvt

  • Contributer
  • *
  • Posts: 8
  • Country: vn
  • Karma: +0/-0
    • View Profile
Re: call forward to international
« Reply #4 on: March 01, 2016, 09:17:34 PM »
Thanks X-MAN so much.
I will give more details to your help.
I configure a DID number (ex:08xxxxxxxx),and i created speed call number 1111 (1111 with the destination 9+00+xxxxxxxx and checked Overrides toll control).My request is during business hours, when customers call to DID number 08xxxxxxxx reception will receive call.if overtime hours,customers call to DID number 08xxxxxxxx system will auto tranfer to 1111,but it's not work (I just get the sound of silence and end).But from reception,i press 1111 it's work.hoping to get help.
thanks

Offline x-man

  • Hero Member
  • *****
  • Posts: 1129
  • Country: gb
  • Karma: +25/-0
    • View Profile
Re: call forward to international
« Reply #5 on: March 02, 2016, 05:34:40 AM »
I wonder if 1111 is conflicting with something else on the system? Conflicts in numbers do all sorts of strange things. Use  locate number 11xx or DGT trace 11xxx to check.

Offline x-man

  • Hero Member
  • *****
  • Posts: 1129
  • Country: gb
  • Karma: +25/-0
    • View Profile
Re: call forward to international
« Reply #6 on: March 02, 2016, 06:44:09 AM »
also in call rerouting have you set it so in night service 1 it transfers to call rerouting always position (of your choice)  and set that the reroute all the call types to 1111 (should say this all the way along.


 

Sitemap 1 2 3 4 5 6 7 8 9 10