SIP Incomming Calls

[dh_lab]

Any one knows what is the issues  that incoming call to SIP trunk that caller not hearing the ring tone, but calls is receiving and calls can make and speak. System version is R8.0.5.12

dh

[Mitel100]

If you do a wireshark trace are the receiving the 180 ringing? If they are, and the phone does not ring then I would look at replacing the phone.

[dh_lab]

what do you mean 180 ringing, when i check with wire-shirk i did not find any thing like that, but when i dial internally to that phone it gets "who has this IP..........."
any idea why caller not hears the ringing tone?

dh

[Mitel100]

Unless you see 180 Ringing in your trace, the phone will not ring.

Please see this link which explains the the 180 Ringing  - http://www.ietf.org/rfc/rfc3960.txt

Can you attach your full trace?

[dh_lab]

yes i can see 180 ringing, but i cannot hear the ring tone.
I have attached the trace file,

My issues is, if i dial from my mobile/fixed line to SIP trunk ,  i cannot get ring tone to my mobile/fixed line.am able to get ring tone to SIP trunk routed extension number and two way communication is success.

dh,

[Mitel100]

I can see that your trace if fine, the 3300 routes the call to your x-lite application.

So I want to clarify, that the ringing is heard on the x-lite application when rung, but you don't hear the ringing through the earpeice of your landline or mobile?

[dh_lab]

yes your correct i can hear ring tone to X-lite application, but i cannot hear ring tone to land-line or mobile.

dh

[Mitel100]

I know that there is a new option in MCD 4.1 called 'Avoid Signaling Hold to the Peer', which prevent the 3300 from send hold restrictions to the peer. But as you are running 8.0 this option wont be there.

Can you let me know which provider you are using and can you paste your SIP Peer profile.

Thanks

[ralph]

I'm probably flap'n here but isn't the client ring back audio controlled by the client?

A pretty quick test would be to install the client on another machine and retry.

Ralph

[Mitel100]

Hi Ralph, it all depends on the call scenario type, there is not hard and fast rule about this. I have been trying to clarify with someone in Mitel about local and remote ringback.

[dh_lab]

I have attached the SIP Peer profile,
from services provider there is no authentication


dh

[v2win]

I know that there is a new option in MCD 4.1 called 'Avoid Signaling Hold to the Peer', which prevent the 3300 from send hold restrictions to the peer. But as you are running 8.0 this option wont be there.

Can you let me know which provider you are using and can you paste your SIP Peer profile.

Thanks

I have this exact issue with XO and it seemed to fix my issue.

Will have to wait and see if it breaks anything.