3300 mxe did

[Radu]

Hi,

I encountered next situation:

I have a PRI link from  a provider;  the did range is 0374599400-599; in my PBX the internal numbers are from 4400 to 4599. the provider sends to PBX last 3 digits
the numbers from 4500 to 4599 can be accessed from outside but the numbers from 4400 to 4499 cannot  be accessed. (message from PBX, this number does not exist)
I have set up a speed call table so all numbers from  400-599 are send to 4400-4599.
Thanks a lot !!

[x-man]

sounds like your provider has not set up the DID's correctley; maybe they are sending more or less digits this time?

[tjcurcio]

from the maintenance command form try "CCS TRACE ENABLE CONTINUOUS"

call one of the DIDs that doesnt work and you should be able to see what digits are actually being sent.  Sounds like an issue on the carrier side.

When finished, be sure to run the command "CCS TRACE DISABLE"

[VinceWhirlwind]

When you spot in your trace what they are sending you for these numbers, it is quicker if you deal with it yourself than asking the provider to:
go into the Direct Inward Dialing Service form and set it to translate from the DID number the provider is sending to the Destination number you want it to go to.
You probably don't need the speedcalls if you set this up.

[x-man]

only available in recent software. MiVoice business 7.0 onwards (but not sure on that)

[Radu]

The problem has been solved.
Thanks a lot anyway !!