Call history

[HungryHippo]

Hi,

I have been looking in a way to get a call history on a digital phones, is there a way to do that? I know it work on a VOIP and from what I read before you can only have that if you are logged in to ACD on a Digital Phone.

[acejavelin]

I don't have any digital sets on the 3300 anymore, but on the SX-200 there is a menu option in the Superkey menu... is there no LOGS option there when you have Call History records defined on the user?

[HungryHippo]

Yeah I dont see it as an option when i go through the superkey on the superset 4025, I remembered theres a setting on the server that needs to be enabled, I cant recall the exact one again but it is on when I checked, we have a 3300 with sx-200 for the digital.

[acejavelin]

Yeah I dont see it as an option when i go through the superkey on the superset 4025, I remembered theres a setting on the server that needs to be enabled, I cant recall the exact one again but it is on when I checked, we have a 3300 with sx-200 for the digital.

I just checked the help documentation... Call History in the 3300 is only supported on IP sets, digital sets are not supported.