« previous next »
Pages: [1]   Go Down

Author Topic: MiCollab Soft phone error - unable to dial  (Read 4432 times)

Offline mhumphries

  • Jr. Member
  • **
  • Posts: 87
  • Country: us
  • Karma: +2/-0
    • View Profile
MiCollab Soft phone error - unable to dial
« on: January 18, 2016, 08:41:45 AM »
we have many of our softphones that are throwing an error - "cannot dial number xxxx" this happens on all calls. and happens on almost all of the softphones. we tried to reinstall the softphone and that did not work.
Logged

Offline christuffin

  • Contributer
  • *
  • Posts: 14
  • Karma: +0/-0
    • View Profile
Re: MiCollab Soft phone error - unable to dial
« Reply #1 on: January 21, 2016, 09:49:48 AM »
when you say softphone is this on the a PC or mobile device. this will be because the softphone hasn't registered with either the MiCollab/UCA server or the MBG.
Logged

Offline mhumphries

  • Jr. Member
  • **
  • Posts: 87
  • Country: us
  • Karma: +2/-0
    • View Profile
Re: MiCollab Soft phone error - unable to dial
« Reply #2 on: February 04, 2016, 12:59:25 PM »
Update for everyone, what was happening is that the Micollab server was losing sync with the MiCollab client.  they have a patch for this and it appears to have fixed the issue.
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10