Hello,
I am trying to get my MiCollab softphones to point to the MBG through the desktop client by doing the following:
From the MiCollab client > Configuration > Softphone Settings > Use Teleworker for softphone > then I put the IP address of our MBG. This works for our ACD agents but not for "Generic SIP" or "UC Endpoint".
After I make the change - they never show up under the MBG > Devices.
Any idea as to why?
Thank you in advance.