Author Topic: Softphones not being seen on MBG  (Read 1929 times)

Offline Nick_A

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Softphones not being seen on MBG
« on: February 03, 2016, 07:34:34 PM »
Hello,
I am trying to get my MiCollab softphones to point to the MBG through the desktop client by doing the following:
From the MiCollab client > Configuration > Softphone Settings > Use Teleworker for softphone > then I put the IP address of our MBG.  This works for our ACD agents but not for "Generic SIP" or "UC Endpoint".

After I make the change - they never show up under the MBG > Devices.

Any idea as to why?

Thank you in advance.


Offline acejavelin

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Re: Softphones not being seen on MBG
« Reply #1 on: February 03, 2016, 08:50:39 PM »
Do you have SIP enabled in MBG?

NOTE: I am moving this to the Applications area, it is more correct.

Offline Nick_A

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Re: Softphones not being seen on MBG
« Reply #2 on: February 03, 2016, 09:00:55 PM »
Yes

Offline acejavelin

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Re: Softphones not being seen on MBG
« Reply #3 on: February 04, 2016, 10:13:49 AM »
Go to Status - File Transfers and download the TNA (Teleworker Network Analyzer) and run it from the remote site and check the results.


 

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