Awesome, it is always something right?
Now I got a question. I have made a ton of changes to my ACDs. I recreated all my agent IDs. I had some DB corruption that I fixed with a restore, but prior to that I duplicated an ACD path. I guess let meexplain...
I had an acd path that when I clicked on it i path assignment it gave me an error, "Could not read/view tuple..."
Before we called tech support, I duplicated the ACD path in case something happened. The path was still working, but I could not modify any settings or delete it. I replaced the new path everywhere the old path was, call directors, speed calls, PF, oaisys, etc...
Tech support said backup and restore. Did that and the error went away. Now I have 2 paths, but only need 1. I am going to stay with the new path I created, but I have a problem.
I updated everything in PF. I can synch the server with my 3 nodes in the enterprise with ACDs. Most of the stats look good, but I cannot get my calls waiting to increment. All I get is a ? Also, since it does not say calls waiting then the longest waiting timer does not show anything other than 00:00
Now I have been monitioring and the queue is pretty busy, but I cannot say with 100% certaintity that they have or have not been in queue. I have called into the queue and have heard the hold music we have, but not sure if I was actually in queue?
I put the old variables in PF back in and they are also at ? and 00:00. I get agents logged in, calls handled, etc, but not the 2 other ones.
Any ideas. I checed the real time licenses and everything is configured for real time events and reporting.
Thanks,
Carlos Medina
