Hi All,
I'm still pretty new to managing our Mitel system and I appreciate any help you can provide me.
Strange thing happening. Hopefully someone can point me in the right direction.
User has call forwarding always enabled to call forward to their mobile phone. When a call comes in to their extension the system will call the mobile phone, like it should. BUT rings ONLY once then drop the call. This will occur 2 or 3 times then will all of a sudden ring through correctly. If you call again, it may or may not work. It averages about 2 out of 3 times that the system will drop the call after only 1 ring. The one ring doesn't even register on the mobile phone. It's the one ring that the caller can hear. The caller just sees disconnected.
This is what I've figured out so far.
- Only occurs when the call is forwarded to a Telus Mobile phone. We've tried this to Rogers, Fido, Bell and they work just fine.
- This happens to all of my users no matter what COS they belong to.
- Only occurs when the call originates from an external number.
Currently...
3300MXe
Release level: 7.1
Active software load: 13.1.0.33
Using Bell SIP's
Phones are a mix of 5312 and 5324's
Hopefully I've explained it good enough. If there is any other information that I can provide, please let me know.
Much appreciated!
Thank you.