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Author Topic: 5320 Mobile Settings  (Read 1261 times)

Offline kmarsden123

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5320 Mobile Settings
« on: January 15, 2016, 11:42:40 AM »
Hi all,

Very limited knowledge of the phone system but one of my users has a new iPhone6 and when the call rings through and she answers, it then skips to step 3 to voicemail? Any idea about this?
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Offline Tech Electronics

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Re: 5320 Mobile Settings
« Reply #1 on: January 15, 2016, 01:39:07 PM »
kmarsden123,

Off the top of my head it could be one of two things.

1. The user didn't answer before the step-timer to go to voicemail kicked in.
2. The user pressed * to send the call to voicemail after answering.

Thanks,

TE
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Offline kmarsden123

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Re: 5320 Mobile Settings
« Reply #2 on: January 21, 2016, 05:11:35 AM »
Nope, neither of them.
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Offline dwayneg

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Re: 5320 Mobile Settings
« Reply #3 on: January 21, 2016, 01:25:54 PM »
What does your user hear when she answers the cell?

Just for test, increase the timer in her USERS account to a minute, see if there's any change.  Also, try changing the cell number to a land line number near you and try.  Hopefully one of these will help you diagnose.
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