Hey guys,
I`m currently in the planning phase of a new system we`re trying to put in place and I need your expertise on the matter.
I work at the main office where we have an auto attendant configured. We make use of day / night mode. During day mode, calls are being routed via ACD paths. During night mode, calls are being handled by the auto attendant. The auto attendant will list options to the caller and based on the caller`s needs, he`ll input a number and the call will be routed to the right person.
We have a second office that we`ve identified that could benifit from its own auto attendant functionalities.
The business needs the second office are different than the main office. The auto attendant greeting message in place at the main office does not apply to the environement of the second office.
Is it possible to have multiple auto attendant?
Additional details:
- The second office would operate with a day/night mode aswell. Users would make the switch manually via their desk phones.
- The second office`s auto attendant day greeting message would be different than it`s night mode auto attendant greeting message.
- The main office auto attendant greeting does not apply to the second office.
I`d really appreciate if you guys could help me understand what we should be looking at to put in place for this.
Thanks alot!