Turn off auto answer for user

[unclejemima]

I've got a user that has auto answer enabled...if they pick up the phone it grabs the ringing line.  Is there any way to turn this off?
Thanks!

[lowradiation]

Extension flags:
Auto Answer CO
Auto Answer IC
Change to No

[unclejemima]

Sorry, where do I find this?  In the DB Programming? 

Thanks!

[Tech Electronics]

unclejemima,

There are two places you can change this at.

1. Under the phone extension itself.
System > Device and Feature Codes > Phones > {extension} > Flags > Auto Answer IC & Auto Answer CO: Change whichever one they don't want to auto answer on.

2. Under the Phone Related Flags and add or remove phones for those features.
System > Phone Related Information > Flags > Auto Answer IC: Add or Remove the Extension from the list
System > Phone Related Information > Flags > Auto Answer CO: Add or Remove the Extension from the list

Thanks,

TE

[unclejemima]

Done and done.  Thank you!