New User Setup Issues

[Helios]

Hello everyone,

I'm having issues when setting up new users, all our existing users have "Phone Book" button programmed on the top button of the Mitel 5330 IP set, when I create new users this button is missing, any idea how to create it along with a new user?

Also another issue is that new users are not able to dial directly an extension from the dialing pad, they need to pick up first to get the dialing tone to be able to dial any number while all existing users get the dialing tone as soon as they dial a number on the pad.

btw I'm on a 3300 MCD 10.0.4.14

Thanks guys

[acejavelin]

Sounds like you didn't put them in the same Class of Service as the other phones. Check the COS of an existing phone and set the new one to match, I would bet these things will magically start working. 

[Helios]

Sounds like you didn't put them in the same Class of Service as the other phones. Check the COS of an existing phone and set the new one to match, I would bet these things will magically start working. 

Worked like a charm 
Thank you