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Author Topic: Correcting SDS errors  (Read 1787 times)

Offline smack

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Correcting SDS errors
« on: January 11, 2016, 10:56:16 PM »
Hi all,

Just set up a Cluster of 2 Controllers and a Micollab server. On synchronizing them all I get the following error appearing in the reconcile wizard of the MiCollab server.

"Error: Failed to retrieve application data from the database."

This happens on each of the controllers to the server.

Looking through the documentation I can't find anything that points to what could be causing this problem.

has anyone encountered it or had similar issues?

Cheers
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Offline sarond

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Re: Correcting SDS errors
« Reply #1 on: January 12, 2016, 05:19:59 AM »
What versions?
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Offline smack

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Re: Correcting SDS errors
« Reply #2 on: January 12, 2016, 05:00:29 PM »
Both Controllers are 13.2.0.17. MiCollab

MiCollab 7.0.0.95
Mitel Standard Linux 10.3.34
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Offline johnp

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Re: Correcting SDS errors
« Reply #3 on: January 12, 2016, 06:30:27 PM »
Might be your login info doesn't have the necessary rights. Just thinking of possibilities
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Offline sarond

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Re: Correcting SDS errors
« Reply #4 on: January 12, 2016, 08:26:40 PM »
I know there was sync issues between certain versions of MiCollab and MCD.
It had to do with certificates.
I don't think it affects your versions though.
« Last Edit: January 12, 2016, 08:42:23 PM by sarond »
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Offline smack

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Re: Correcting SDS errors
« Reply #5 on: January 13, 2016, 04:55:52 PM »
Yea I have come across the version problem before. This is something different and, surprise surprise, barely documented...

I will drop a ticket in to Mitel support and see what they say. Will report back anything I find.

Thanks guys
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