Is your computer network in the same subnet as the system?
Do you have any VLANS? I am assuming there are no IP Phones.
Out of the office today and won't be back for a week, but will have to check the subnet.
No VLANS and no IP Phones
Roswell,
Why don't you start with the basics when troubleshooting this problem.
The System will have a network connect or two depending on whether it is the CS or HX model of the 5000. Regardless you should be able to statically assign your laptop to an address on the same subnet as the 5000 and just plug into the back of it.
If you are able to connect to it then you need to figure out your network situation.
If you are not able to connect to it then you need to verify that the current network configuration of the 5000 is what you are trying to connect to and then verify that you are on the same subnet with your laptop and then see if you can at least ping it.
It sounds to me that during the move that you also made some changes to the network and possibly the switches. If that is the case then most likely there is no longer a Layer 3 route to the subnet that the phone system is on. As you are not talking about having an issue with the phones not being able to work then I assume that they are not IP Phones, but digital ones.
Thanks,
TE
Not sure if CS or HX, but will check on that. I'll try plugging into the back and see how it goes.
Yes, during the move we got rid of our server and I had to reset the switch.
Yes, the phones are not IP and are working fine.
The only things not working are that I am unable to sign in using the software by navigating to the IP over the network and I had set people up to get .Wav files of their voicemails in their emails and that is down as well.
