Mitel Forums > Mitel MiVoice Business/MCD/3300

CallerID

(1/2) > >>

test_bench:
Hi,

We are having trouble presenting Caller ID to our handsets. As far as I know, all options are set correctly and Caller ID is enabled on the physical line.

What are the key points/areas to look at? Does it need to be done on the Trunk and ACD COS??

Thanks,
TB

Mitel100:
What kind of sets are they? are you presented with a toggle key?

In the meantime, you need to make sure that the following is set in the relevant Class of Services:

Trunks (set to yes)
DASS II OLI/TLI Provided

Trunks (set to no)
ANI/DNIS/ISDN Number Delivery Trunk
Display ANI/ISDN Calling Number Only
Display ANI/DNIS/ISDN Calling/Called number

Sets (set to yes)
DASS II OLI/TLI Provided
Display ANI/ISDN Calling Number Only
Display ANI/DNIS/ISDN Calling/Called number

Sets (set to no)
ANI/DNIS/ISDN Number Delivery Trunk

If this still does not work, make sure that your provider is sending the CLI digits, do some CCS traces.

ralph:
Mitel100,

--- Quote ---Trunks (set to no)
ANI/DNIS/ISDN Number Delivery Trunk

--- End quote ---
Are you shure about this?

I would think you'd need to set the trunks to deliver CLID.

Ralph

Mitel100:
All the above is set to Mitel recomendations.

test_bench:
Hi Mitel100/Ralph,

All the options you suggested are set correctly (on Trunks, sets and ACD agents), however still no CallerID.

Does it make a difference that these phones are ACD agents?

I know that Caller ID is being presented as I have tested it prior to getting to the Mitel box. Is there a possibility that the Mitel hardware does not support Caller ID? Is there someway to check this? Lines are coming in on the 12 analog lines in the Mitel box and 8 lines on 2 x ASU II's. Regardless of if they come in via the Mitel box or the ASU II, Caller ID is not presented.

Regards,
TB

Navigation

[0] Message Index

[#] Next page