Mitel Forums > Mitel MiVoice Business/MCD/3300

CallerID

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Mitel100:
Make sure that the COS above is set to the ACD agents aswell.

A few questions:

What phones are you using for your ACD sets?
When you run your CCS trace, are you seeing the incoming CLI?

ralph:
I'm sure you must have checked this, but are you sure that CLID is being presented from the CO?
You can put you butt set on the line and listen for the little burst of data between the 1st and second rings.

Ralph

test_bench:
Hi Guys,

Thanks for your suggestions.

It turned out to be the CLASS Trunk option under CO Trunk Circuit Descriptor Assignment. Once this was changed to Yes, Caller ID was presented.

Note: This option does not say it requires a reboot, however it did not work until our system was rebooted. **

TB

ralph:
Ooops.  Forgot about that.  Thats what happens when your not in the field anymore.

Thanks for the update.
Ralph

swilson:
How do you enable caller id without using the DASS II OLI/TLI Provided option?

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