Hello,
I have Inter-tel 5000 v2.3 with the embedded VM. Customer reported that they had no voicemail. i logged into system and the Voice Processing was not in the Tree. I found that the Basic Voicemail was not enabled, i turned on and now i have access to it and their database is there however i get SYS ALARM 131, which is "A131 Voice Mail Ports Not Licensed (5000 Only)". I look at the licenses and and Basic VM Ports are set to 0. I rebooted and no change.
Where did there licenses go? and how to i get them back?! Im pretty new to the 5000 so i have to be missing something simple right?
