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Author Topic: User gets booted at 3:00 AM  (Read 1280 times)

Offline ruttrow

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User gets booted at 3:00 AM
« on: November 30, 2015, 11:16:02 AM »
We have a user that gets booted off the system at 3:00 am. Not every time though, and only one user.

When he tries to log back in, he gets a "Extension in Use".

What could cause this and are there any logs that may help?
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Offline ralph

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Re: User gets booted at 3:00 AM
« Reply #1 on: November 30, 2015, 12:42:17 PM »
If this is  a hot desk user try checking the Mobi logs.
Logs re mobi new 100

Ralph
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Offline matthew

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Re: User gets booted at 3:00 AM
« Reply #2 on: November 30, 2015, 05:03:38 PM »
We used to get this on an older MCD5 release with hotdesk extensions. Apparently there is (was?) a voicemail cleanup process that runs at 3am that was causing the problem. Upgrading to a later release resolved it.
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Offline ruttrow

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Re: User gets booted at 3:00 AM
« Reply #3 on: December 01, 2015, 08:30:11 AM »
Ralph, can you tell me please how to go about reading the log files you mention? Is this the area? I see activity which I highlighted around the day and time of log out of hot desk.

Thanks,

« Last Edit: December 01, 2015, 08:58:28 AM by ruttrow »
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Offline ralph

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Re: User gets booted at 3:00 AM
« Reply #4 on: December 01, 2015, 10:10:19 AM »
That's the audit logs.

The logs I was talking about are read from the maintenance command line.
"Logs re mobi new 100"

I'm not sure if it will show anything or not.
Ralph
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