Hello Fellow Mitel Tech,
I got a customer who's got a Mitel 5000. I've got one user in particular enabled to have the silent (or "Station) monitor feature working, and also put on a "Barge-In" key for them to use to break into a call. My understanding was that in order to even use the Barge-In feature, you needed to be able to at least silent monitor first. Again this user is able to Silent Monitor with no problem, he cannot barge-in, my question is, is there a flag that enables this feature or something? The Error he is getting is: "Cannot Access Feature". Any help appreciated.
Thanks,
-Iron