Author Topic: Add second extension to phone (5224)  (Read 3208 times)

Offline tommyclowers

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Add second extension to phone (5224)
« on: November 02, 2015, 02:40:50 PM »
Is it possible to have 2 extensions tied to the same phone? Have a user who is in charge of two departments and wants to use one phone for both extensions. Currently have it setup to do a system speed dial but she wants a dedicated line on her phone for the additional line. The secondary line is not programmed to any other phones.


Offline x-man

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Re: Add second extension to phone (5224)
« Reply #1 on: November 02, 2015, 03:01:03 PM »
Put it under a key as a key system line on her phone. Or a multi line just in casse you have to put it on another phone in the future. Set the ring to ring of course.

Offline tommyclowers

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Re: Add second extension to phone (5224)
« Reply #2 on: November 02, 2015, 04:15:58 PM »
Added it as a key system line, click apply, changes to single line. When I try to call the number it says No Distb

Online ralph

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Re: Add second extension to phone (5224)
« Reply #3 on: November 03, 2015, 09:37:30 AM »
Look up your DND remote off code in your feature access codes form.
Then dial <FAC+exten>

Ralph

Offline tommyclowers

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Re: Add second extension to phone (5224)
« Reply #4 on: November 03, 2015, 02:07:59 PM »
Everyone has been great. The call now works, however if they do not answer it just rings and rings and rings, the secondary number's voicemail never picks up? Thoughts?

Offline tommyclowers

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Re: Add second extension to phone (5224)
« Reply #5 on: November 03, 2015, 02:16:07 PM »
Issue has been resolved, thank you very much for the tips and help.


 

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