Mitel 3300 - Auto attendant transfer help!

[Ryskie]

Hi Guys,

Very new to the 3300 so be nice

Basically we have a set up on the auto attendant press 1 for blah blah press 2 for blah blah etc. For option 1 this is pointed at a speed dial, so its gets forwarded to a mobile (On duty Tech) when we test this, we just get dead tone after pressing that option.

There is also a facility to leave a message (option 2) This works, i have also checked the speed dial contact, to make sure the forward is on, this works.

Any ideas on what i need to be looking at?

Thanks Guys

[x-man]

In the speed dial setup did you tick override toll control?

[Ryskie]

Thanks for the reply...

Yes that option was selected.

[ralph]

Verify that your VM ports and your trunks have public network to public network connections allowed.

Ralph

[acejavelin]

Also check the COR of your trunks... Assuming you are calling in on a trunk and out on a trunk to test, the COR needs to be allowed access to call out.