Author Topic: Show UCA Client popup when already having conversation.  (Read 1541 times)

Offline AlexKoek

  • New Member
  • *
  • Posts: 2
  • Country: nl
  • Karma: +0/-0
    • View Profile
Show UCA Client popup when already having conversation.
« on: October 14, 2015, 12:37:52 PM »
Hello,

I am having a problem with a customer.
When she is already busy and on the phone she can hear that someone is waiting due to the 2 multicall keys on her.
However she cannot redirect them manually since she is not getting a popup. She does get a popup from the first conversation and when she hangs that one up the one that is waiting will give a popup aswell.

Does any one know how to solve this??

Thanks so much!


Offline AlexKoek

  • New Member
  • *
  • Posts: 2
  • Country: nl
  • Karma: +0/-0
    • View Profile
Re: Show UCA Client popup when already having conversation.
« Reply #1 on: October 20, 2015, 10:31:41 AM »
Bump please! Could anyone please assist with this?
Her co-worker IS getting the 2nd popups..


Offline Gasmanz

  • Jr. Member
  • **
  • Posts: 37
  • Country: nz
  • Karma: +1/-0
    • View Profile
Re: Show UCA Client popup when already having conversation.
« Reply #2 on: October 18, 2016, 07:28:20 PM »
We have just noticed this same issue for one of our customers. Do you have a softphone configured in the UCA client or are you just using it for presence and chat?

Offline Gasmanz

  • Jr. Member
  • **
  • Posts: 37
  • Country: nz
  • Karma: +1/-0
    • View Profile
Re: Show UCA Client popup when already having conversation.
« Reply #3 on: October 19, 2016, 09:51:53 PM »
Had the same issue happen on a brand new installation for another customer this week. Not sure if it is related but both customers have had SSL certs loaded to their servers.

Anyway a reboot of the PBX has resolved the issue for both our customers now.

Offline VinceWhirlwind

  • Hero Member
  • *****
  • Posts: 899
  • Country: au
  • Karma: +31/-0
    • View Profile
Re: Show UCA Client popup when already having conversation.
« Reply #4 on: October 20, 2016, 12:05:34 AM »
Are they on the same CoS?

Offline Gasmanz

  • Jr. Member
  • **
  • Posts: 37
  • Country: nz
  • Karma: +1/-0
    • View Profile
Re: Show UCA Client popup when already having conversation.
« Reply #5 on: October 20, 2016, 06:30:00 PM »
Yes, all users have the same CoS.

Actually I now realise that you were asking the original poster.
« Last Edit: October 20, 2016, 06:34:33 PM by Gasmanz »


 

Sitemap 1 2 3 4 5 6 7 8 9 10