Yoursite Explorer: 7.1.0.0
vMCD 7.0 SP1
Has anyone got reporting working for Attendant Consoles using Yoursite Explorer Business Reporter? Reporting works on Standard extensions but not attendant consoles. Our package comes with 300 Business Reporter licenses.
The media server is licensed to use Business Reporter.
The three attendant consoles and certain extensions (security, emergency etc) are licensed to use Business Reporter.
SMDR is enabled in all Class of Services.
The three consoles are set up as extensions with type Attendant Console (although I also tried Voice which didn't work either)
I thought it should be as simple as that but it doesn't work, any ideas? I do get a report displayed but all data are zero's.