Hello Fellow Mitel Techs,
I have a customer that has a complaint regarding the NuPoint's "
Dial By Name Directory". The complaint is this:
When one of our customers enters the Dial By Name Directory and enters in a name (ex. John = 5646), the system then says "There are two entries, for John Smith Press 1, for John Jones press 2, press 0 at anytime to exit dial by name.".
Our customer doesn't like how long the pauses are in this case. They feel that their customers are hearing "
There are two entries for John Smith" Like there are two "
John Smiths" that work there. And not that what the system is actually meaning to say, which is "
There are two entries".
I don't think that we as technicians have too much control over this, but thought I'd ping it off you guys to see if I'm wrong and yes there is absolutely "
X, Y & Z" I could be trying.
So, currently I'm fielding any suggestions or options I can try. (
And thanks in advance for them 
)
(
And also as an FYI, this customer spans three cities and has a total of 195 users. So a user recorded voiced directory is probably out of the question 
)
Thanks,
-Iron
