Mitel 5360 IP phone

[M4tt]

   Recently upgrade a Mitel Sx2000 Light controller cards for, 2 x MXe 3300 system, running 6 per cabs, and 3 DSU. Everything seems to be working OK, apart from one 5360 IP handset. The device boots up and works as a phone OK but you can't use any of the touch button facilities.

Have upgrade phone software with nojoy?

Any idea's??

Regards

M4tt

[ralph]

What version of software are you running on the 3300?

Ralph

[bobcheese]

Check COS of phone for hci/cti/tapi call control & monitor these should be set to 'yes'

[M4tt]

Its running MCD latest version and also COS are set to YES.

>>>> VERSION of Saved Software <<<<                                             
3300 ICP Call Control 40.1.0.67                                                 
                                                                               
MC Complex S/W & Data                                                           

[Mattmayn]

I have had to DOA one 5360 for the touch screen not working. The rest of the phone worked fine but it was like a connection wasn't made inside the phone. At MLP of $695 USD I wasn't about to take the thing apart straight out of the box.

[M4tt]

Everything loads OK, the screen has all features, including screen savers. you can talk, transfer etc but the one touch keys don't work.

I've just ordered a replacement to see if sorts it out.

Many thanks.

[Mattmayn]

If you would have reported it to tech support they would have approved a replacement on it. Free next day air too.