Author Topic: Merging two calls  (Read 1385 times)

Offline JasonTL

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Merging two calls
« on: September 23, 2015, 03:37:09 PM »
I have a colleague with an issue with call merging.

This is the scenario. If I pick up the phone and call extension 500 and they answer. I say hold on one second, press the transfer button, call extension 525 and say I have Dave on the other line, press the transfer button again, then merge the calls it does not merge. However if I hang the phone up, the other two parties are online together but I am off. It will not merge all 3 of us, but will merge those twp parties.


Offline ralph

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Re: Merging two calls
« Reply #1 on: September 23, 2015, 04:19:28 PM »
Are they in different tenants?
Are they interconnect restricted?
Does everyone have the same COS?

Ralph

Offline JasonTL

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Re: Merging two calls
« Reply #2 on: September 23, 2015, 04:45:51 PM »
I do not have direct access to the controller. Its a question for a colleague.

He did mention it worked correctly internally extension to extension, only occurs with external calls.

I have him checking into the COS settings.

Offline ralph

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Re: Merging two calls
« Reply #3 on: September 23, 2015, 04:56:01 PM »
Odds are pretty good that there is some restriction that blocks him from using the trunk.
I'd look at tenants and interconnection also.

Ralph

Offline JasonTL

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Re: Merging two calls
« Reply #4 on: September 23, 2015, 05:52:23 PM »
will do, thanks Ralph.



 

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