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Author Topic: Multi Level Auto Attn  (Read 1611 times)

Offline Davey Boy

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Multi Level Auto Attn
« on: September 06, 2015, 06:00:18 PM »
Hi The system is MCD V7.1.
We will be setting up a number of Multi Lev Auto Attn's but need to test before we go live. If my memory is correct the application requires the incoming call to be a trunk call to work, is this correct.
At present when we make an internal call it doesn't switch to the option required.
Any help?
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Offline ralph

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Re: Multi Level Auto Attn
« Reply #1 on: September 07, 2015, 11:14:14 AM »
Yes.  Usually you'll need to route an external call to it.

You could sorta "fake it" though if you route the call to a menu node.   You won't get directory service or be able to dial extensions directly but you can test your MLAA.

Ralph
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Offline Davey Boy

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Re: Multi Level Auto Attn
« Reply #2 on: September 07, 2015, 04:30:01 PM »
Thanks Ralph, my memory must be better than I thought.

Regards
Dave
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