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Author Topic: How to turn off ACD Agent Notify on Silent monitoring  (Read 1629 times)

Offline dan231

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How to turn off ACD Agent Notify on Silent monitoring
« on: September 03, 2015, 05:45:39 PM »
Is this possible?  To disable the beep?
I can not yet find a setting for this.
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Offline dwayneg

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Re: How to turn off ACD Agent Notify on Silent monitoring
« Reply #1 on: September 03, 2015, 05:53:39 PM »
SYSTEM/FLAGS/UCD ACD STATION MONITOR INDICATIONS should do it!
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Offline dan231

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Re: How to turn off ACD Agent Notify on Silent monitoring
« Reply #2 on: September 04, 2015, 03:12:41 PM »
Thank you!
I don't think I would have ever stumbled across that!!
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