Mitel 5540 IP swap

[ESA1178]

Hello all!

I have to replace a failed 5540 with a new one I just purchased....
We no longer have a relationship with the original installer of the system...
I had spoken to Mitel and they told me that I need to connect the console,
login into the MyVoice Business. Enter the mac address and IP. And that's it...
Is it really as simple as that? I am a self taught IT individual, familiar with networking.
If I don't have the login credentials for MyVoice business, is it possible to reset to the original?
Like a router comes with ADMIN & PASSWORD initially...

Many thanks!

Mark H.
Sacramento. CA

[dwayneg]

That certainly is one way.  BUT, you might be able to just plug the new phone in.  There's a good chance it will boot up and eventually ask you to register it...if so, ### and the extension will get you all set.
This won't work if:
1. you don't have Mitel option on your DHCP server (if this is true you'll need to manually enter system IP into phone set, let us know and I'll tell you how)
2. Default replace code ### has been replaced or is disabled (go to SYSTEM/PHONE RELATED INFO, see PIN REPLACEMENT fields)

[jeffmoss26]

It sounds like the OP does not even know how to login to MSAD.

[Tech Electronics]

ESA1178,

First of all the Mitel 5000 has been relabeled to the MiVoice Office 250 and the Mitel 3300 has be relabeled to the MiVoice Business.

So you need to determine whether or not you have a 5000 or a 3300. As for giving you a way to get into them without knowing the password I would say to call Mitel Direct and let them get into it and change it for you.

As for the phone issue the solution dwayneg gave you should work for either system as long as they didn't change what the replacement code is.

Thanks,

TE

[acejavelin]

The 5540 IP console is not supported on the MiVoice Office 250 (aka. Mitel 5000), so I am going to assume this is a MiVoice Business (3300) issues...

Moving topic to the appropriate area.