« previous next »
Pages: [1]   Go Down

Author Topic: ACD group wait times  (Read 1405 times)

Offline JasonTL

  • Sr. Member
  • ****
  • Posts: 208
  • Country: us
  • Karma: +0/-1
    • View Profile
ACD group wait times
« on: August 11, 2015, 12:10:23 PM »
Is it possible to set an ACD group queue to have and audible notification or message played if/when they move up in the queue?

For example, "You are now the 3rd caller in the queue"

Or maybe an estimation of the wait time based on the average call length?
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: ACD group wait times
« Reply #1 on: August 11, 2015, 01:08:42 PM »
I believe that is what PrairieFyre does.

Ralph
Logged

Offline bluewhite4

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1041
  • Country: us
  • Karma: +20/-0
    • View Profile
Re: ACD group wait times
« Reply #2 on: August 11, 2015, 01:29:59 PM »
Quote from: ralph on August 11, 2015, 01:08:42 PM
I believe that is what PrairieFyre does.

Ralph
Ralph's right, you'd need Intelligent Queue for MiContact Center to offer this ability.
Logged

Offline JasonTL

  • Sr. Member
  • ****
  • Posts: 208
  • Country: us
  • Karma: +0/-1
    • View Profile
Re: ACD group wait times
« Reply #3 on: August 11, 2015, 02:47:51 PM »
Thanks for the replies, I will look into it.

Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10