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Author Topic: ACD group wait times  (Read 1418 times)

Offline JasonTL

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ACD group wait times
« on: August 11, 2015, 12:10:23 PM »
Is it possible to set an ACD group queue to have and audible notification or message played if/when they move up in the queue?

For example, "You are now the 3rd caller in the queue"

Or maybe an estimation of the wait time based on the average call length?
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Online ralph

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Re: ACD group wait times
« Reply #1 on: August 11, 2015, 01:08:42 PM »
I believe that is what PrairieFyre does.

Ralph
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Offline bluewhite4

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Re: ACD group wait times
« Reply #2 on: August 11, 2015, 01:29:59 PM »
Quote from: ralph on August 11, 2015, 01:08:42 PM
I believe that is what PrairieFyre does.

Ralph
Ralph's right, you'd need Intelligent Queue for MiContact Center to offer this ability.
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Offline JasonTL

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Re: ACD group wait times
« Reply #3 on: August 11, 2015, 02:47:51 PM »
Thanks for the replies, I will look into it.

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