5550 IP console phone book not working

[fcutler]

Our 5550 IP Console is suddenly not displaying any information in the Phone Book. The BLF tab is displaying entries and everything else is functioning normally. I have been digging around but cannot pin down why this is happening all of a sudden. Has anyone seen this before or have any ideas?

[bluewhite4]

I thought the Phonebook only showed information when you searched for someone/extension.

[fcutler]

Yes that is correct. But when you start typing nothing populates.

[ghost]

how are you populating the phonebook? Direct connect to directory on phone system or via a spreadsheet/csv

[fcutler]

It's via direct connect to the 3300. I believe this may be related to Windows however. The system running the 5550 software is having trouble installing updates and is stuck in a loop. I'm preparing a new system tonight and will reinstall the 5550 software and see how it goes.

[fcutler]

It turned out that the programmed reboot had been turned off. Rebooting the 3300 solved the problem.