Forms 9, then 18 and/or 19, and a physical connection are all that should be required.
Music from an ONS Source
This feature allows you to use music from ONS sources as a cost-saving alternative to music from DMP sources.
The ONS music source is connected in the same manner as an alternate music source for an ACD Path.
Conditions
The following conditions apply to this feature:
• It requires Feature Level 4 or greater enabled in System Option 102.
• If the music source is programmed in Form 19, Call Rerouting Table, each Bay that connects via a Control Dual FIM Carrier requires one dedicated channel for each programmed music source. Each Bay that connects via a Control Triple FIM Carrier requires two dedicated channels for each music source.
Programming
WARNING: The music source must be connected before it is programmed. If it is not connected when it is programmed, the device must be disconnnected and reconnected, the card must be removed and reinstalled, the bay must be reset and the main must be reset.
• In CDE Form 04, System Option and Timers, enable Feature Level 4 in System Option 102.
• In CDE Form 09, Desktop Device Assignments, program the music source as an ONS port.
• To set up the music source as a listen-only conference, define an ONS port using the Music Source Following option in CDE Form 41, ACD Path.
• To set up the music source as a system-wide music source, program a Music-on-Hold source in CDE Form 18, Miscellaneous System Ports. A new channel is allocated to each Bay.
• To set up music sources for tenants, specify the Music Source for this Tenant call rerouting option in CDE Form 19, Call Rerouting Table. A new channel is allocated to each Bay.
• After a programmed ONS source is physically connected, its status appears as "altms" in a maintenance report.
Operation
This music source can be used for Campon, Hold, UCD, ACD, and other features.
