Author Topic: 200 ICP with AX controller  (Read 4943 times)

Offline PamEbling

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200 ICP with AX controller
« on: July 23, 2015, 02:10:01 PM »
Looking to find out if I can install an external music on hold source?


Offline johnp

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Re: 200 ICP with AX controller
« Reply #1 on: July 23, 2015, 03:21:00 PM »
Yes you can. it requires an ons port if I recall correctly

Offline PamEbling

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Re: 200 ICP with AX controller
« Reply #2 on: July 24, 2015, 02:39:58 PM »
Ok, I found that I needed an ONS port and an adapter, which I also have.
I get music coming from the ONS port off my blocks, but hear nothing when placing a caller on hold.....
If looking at form 9...the port I used states mus, but still nothing.

Any ideas would be greatly appreciated!

Offline acejavelin

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Re: 200 ICP with AX controller
« Reply #3 on: July 24, 2015, 02:50:32 PM »
You have to reboot after you do the physical connections on an operating system, also make sure you set the MOH source in Form 18 prior to rebooting. Just make sure everything is connected (adapter, music source, etc.) before rebooting and it should just work.

Offline PamEbling

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Re: 200 ICP with AX controller
« Reply #4 on: July 27, 2015, 08:58:14 AM »
I have done the connections, set the form information, and rebooted the system, but still get no music when putting callers on hold.
I am unable to locate where I change my source from embedded to external
Thanks for any and all information!

Offline acejavelin

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Re: 200 ICP with AX controller
« Reply #5 on: July 27, 2015, 05:05:20 PM »
Forms 9, then 18 and/or 19, and a physical connection are all that should be required.

Music from an ONS Source

This feature allows you to use  music from ONS sources as a cost-saving alternative to music from DMP sources.

The ONS music source is connected in the same manner as an alternate music source for an ACD Path.

Conditions

The following conditions apply to this feature:

•   It requires Feature Level 4 or greater enabled in System Option 102.
•   If the music source is programmed in Form 19, Call Rerouting Table, each Bay that connects via a Control Dual FIM Carrier requires one dedicated channel for each programmed music source. Each Bay that connects via a Control Triple FIM Carrier requires two dedicated channels for each music source.

Programming

WARNING:   The music source must be connected before it is programmed. If it is not connected when it is programmed, the device must be disconnnected and reconnected, the card must be removed and reinstalled, the bay must be reset and the main must be reset.

•   In CDE Form 04, System Option and Timers, enable Feature Level 4 in System Option 102.
•   In CDE Form 09, Desktop Device Assignments, program the music source as an ONS port.
•   To set up the music source as a listen-only conference, define an ONS port using the Music Source Following option in CDE Form 41, ACD Path.
•   To set up the music source as a system-wide music source, program a Music-on-Hold source in CDE Form 18, Miscellaneous System Ports. A new channel is allocated to each Bay.
•   To set up music sources for tenants, specify the Music Source for this Tenant call rerouting option in CDE Form 19, Call Rerouting Table. A new channel is allocated to each Bay.
•   After a programmed ONS source is physically connected, its status appears as "altms" in a maintenance report.

Operation

This music source can be used for Campon, Hold, UCD, ACD, and other features.
« Last Edit: July 27, 2015, 05:45:54 PM by acejavelin »

Offline PamEbling

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Re: 200 ICP with AX controller
« Reply #6 on: July 28, 2015, 01:11:28 PM »
Thanks Steve

Offline acejavelin

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Re: 200 ICP with AX controller
« Reply #7 on: July 29, 2015, 11:10:53 AM »
Thanks Steve
No problem... Is it working now?

Looks like you know who I am... BTW, don't know if you have heard but we will be coworkers again soon...

Sent from my Nexus 4 using Tapatalk
« Last Edit: July 29, 2015, 11:12:24 AM by acejavelin »

Offline PamEbling

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Re: 200 ICP with AX controller
« Reply #8 on: July 30, 2015, 04:14:38 PM »
Yes, all is working great!!!  Thanks again!
Yes, I remembered that name for some reason, and yes I have heard....welcome!


 

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