Auto Attendant Reporting

[fleets9876]

Is there a way to do reporting for an auto attendant based on the number you pressed?
We have one where if you press 1, 3 or stay on line they all go to hunt group 2004. 
We want to know how to see what number was pressed.
I tried creating a call routing announcement that then goes to 2004 but it just shows all the calls not answered since it forwards to another number.

[Tech Electronics]

fleets9876,

Try sending it to a different Hunt Group that will Recall after 1 sec to HG 2004. That way you can see how many calls went through the Hunt Group. Now this is only good if you don't exceed the 75 Hunt Group maximum limit on the 5000.

If you are using CSM, you most likely have the Not Have Answered Yet for CRAs which is why it is showing you that, but you still should see how many calls are coming into 2004.

Thanks,

TE