Having an issue, I've never really used CCM to pull reports, however the manager at my office is asking me for all the calls made between a certain date, for a certain employee/agent I think that I would use "Agent Group Outbound Trace" or "Agent Outbound Trace" however I get no data for either report. I can get the amount of calls made but never the inbound or outbound numbers. Has anyone ever used this tool? If so any suggestions?
Thanks MIchael
