Author Topic: Advanced UM not working for a user  (Read 3274 times)

Offline cback85

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Advanced UM not working for a user
« on: June 15, 2015, 03:54:45 PM »
Hello I am a newbie to this forum and to the Mitel platform........so please be gentle....

I am trying to figure out which log I can be looking at to figure out a problem I am having with a user that is not receiving advanced um voicemails in her email. I have her E-Mail Alias setup as firstname.lastname and that is also her Active directory login info as well (firstname.lastname) I was told these had to match for advanced UM to work.

I did try doing a test voicemail myself and she never got it in her email. So again where can I check to find out the problem could be?

Thanks.


Online ralph

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Re: Advanced UM not working for a user
« Reply #1 on: June 15, 2015, 04:34:24 PM »
Start by looking in the maintenance/software logs to see if there is anything there.

Is anyone's VM being sent to their email?

Ralph

BTW:  This is the embedded VM correct?




Offline cback85

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Re: Advanced UM not working for a user
« Reply #2 on: June 15, 2015, 05:56:47 PM »
Yes mine I know is working just fine.

yes nupoint voicemail


Online ralph

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Re: Advanced UM not working for a user
« Reply #3 on: June 16, 2015, 08:03:26 AM »
NuPoint voice mail is not embedded.
I've moved your post to the Applications section.

Ralph

Offline PC77375

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Re: Advanced UM not working for a user
« Reply #4 on: June 17, 2015, 03:11:40 PM »
Can you double check the alias that you are using? In my org, we use what would be the exchange alias in AD which is first initial and first 7 characters of the last name. And also make sure that you entered something in the password field- Advanced UM on Nupoint will use the exchange super user but the actual mailbox will never enable unless you 1- change the FAC to Adv UM and 2- enter the correct alias and enter something in the password field. There is a command that you can enter if you putty into the Nupoint, as root, that will allow you to monitor real-time exchange activity such as mailbox initialization, etc.

Offline Elwood36

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Re: Advanced UM not working for a user
« Reply #5 on: June 25, 2015, 05:16:21 PM »
We use full email address under Standard Email #1. Maybe try putting in your email address and leaving a message for that extension to see if it works.

UM Audio Encoding: GSM 6.10
Standard UM Email Address 1: 


 

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