Changing phone display for Hunt Group

[cholzhauer]

I posted something like this before (http://mitelforums.com/forum/index.php?topic=6013.15 ) but still have the same issue

Phone calls to one hunt group (only one) are ringing in as 123456789 instead of 123-456-789.  Sales is complaining because it makes it harder for them to see the number.

Does anyone know a way to change formatting so the number appears as 123-456-789?

[Tech Electronics]

Cholzhauer,

It seems as though you are not getting the entire number as 9 digits isn't a complete CID or ANI.

Are these Loop Start Trunks or are you using a T1/PRI?

If it is a T1/PRI try sending the call to a Hunt Group instead of directly to a CRA? The voice processor application (CRA or AA) may be answering the call too quickly so try sending the ring-in to a hunt group (no members required) and have the hunt group Recall Destination be the CRA after 2 - 6 seconds?

Also download your error logs and see if you are getting any DSP errors.

Thanks,

TE

[cholzhauer]

This is done over a SIP trunk, so whatever that gets me

FWIW this hunt group is set the same way (at least when it comes to the path things take) as a hunt group that is working properly

[Tech Electronics]

cholzhauer,

Alright, didn't expect that one, but alright let's look at the SIP logs and see if we can find something wrong there.

1. Enable OLM [Online Monitor]: This is up top under View

2. Then go to System > Maintenance > Message Print: Set the Expanded Message Print Flag to Yes.

3. Enable the SIP debug messages
    a. Go to System > Devices and Feature Codes > SIP Peers > SIP Trunk Groups > 9200X > Configuration: Set the SIP Message Output Format to "FULL"
    b. Go to System > Devices and Feature Codes > SIP Peers > General Configuration: Set SIP Message Output Format to "FULL" and set SIP Log Level to "DEBUG"

After a call comes in with that issues then download the error logs and we can see what is going on.

Thanks,

TE