We are having a strange issue with our MWI lights and voicemail.
We receive the blinking light when a voicemail is left, we press the blinking light, but does not ring into voicemail system. Instead it goes to the Read Message prompts as if there is a Call Me back message.
It's happening to many if not all voicemail boxes. People are deleting the "read message", and not listening to voicemail....becoming an issue.
Anyway of fixing this? Nothing has changed on our side. Using Nupoint Build: 16.2.0.5.01 with ICP 3300, and 5330 IP phones.
Thanks for the help!
-Evan