5320 voicemail keeps disconnecting

[dan231]

I have 1 user that calls her voicemail (she has 2 she checks and it happens on both), the message plays then drops.  She calls back gets more of the message then it drops.
I swapped her phone out before and its still doing it.  She can access from a different phone just fine.

What about her workstation that might be a problem?

[magnus]

I suggest to go to their phone and see what exactly they are doing. How are they accessing the voicemails?
Exactly how long does the message play before the call drops?

[dan231]

I have and its weird.  They press the IC button and then the msg retrieve mutton.  Enter their pin and it plays for x seconds then drops.  They repeat and then x additional secs and drops.

[Tech Electronics]

dan231,

If you go to another phone you can hear the entire message with no problems?

Also, have you watched the Avdapmon to see what the Voice Processor thinks is happening?

Thanks,

TE

[dan231]

works just fine on any other phone.
and what is Avdapmon ?

[Tech Electronics]

dan231,

It is the tool used to monitor the Voice Processor. Can I assume that you are not a certified technician?

Thanks,

TE

[dan231]

correct - joe schmoe IT man

[acejavelin]

Delete the mailbox completely, reboot, and then rebuild the mailbox... if that fails, delete the user, phone, and mailbox, reboot, and then recreate them all.

[Tech Electronics]

dan231,

So, you are saying that you can go to any other phone dial the extension number for Voice Mail, dial *, then the users mailbox and password and it works just fine. What doesn't work is if they use their Message Notification button and password and the audio gets cut off.

Have you tried listening to another persons mailbox on that phone using the same method? Have you tried it with using the handset and not the speakerphone?

I have a hard time believing that the mailbox doesn't work with just one phone unless the issue is with the phone itself; then I would expect the same issue to pop up whenever you are using the phone in the same manner.

Thanks,

TE

[dan231]

Not getting anywhere, so I removed the phone, user and voice mailbox form the controller and reset it up.  Hopefully that will fix things.