Author Topic: Clear Message Button  (Read 1101 times)

Offline irongladiator

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Clear Message Button
« on: May 29, 2015, 11:36:55 AM »
Hey Fellow Mitel Techs,
I got a 5330 phone that when you press the Clear Message button on the right side of the phone, our user is saying that it rings his own extension, then he's prompted to leave a message in his own mailbox, rather than going into his voice mail box (NuPoint), this happened once we switched over from an Exchange UM to NuPoint, he is the only user that this is happening to. I've checked CoS and he's set up the same as everyone else. Any ideas are welcome and appreciated.

Thanks,
-Iron


Offline irongladiator

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Re: Clear Message Button
« Reply #1 on: May 29, 2015, 12:04:46 PM »
**UPDATE**
I had the user do a *92, <his own ext> which killed the MWI. After which all was acting normal. I didn't think it was possible to do a Call Back to your own extension.

The *92 is a code (Not sure if it is default) called "Message Waiting - Deactivate".

Thanks anyways guys!

-Iron


 

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