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Auto Attendant issue

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Mitel100:
The Nametag hunt group is for the overflow point of the ring group. this is to force the Nupoint to look at the call flow number. If I am understanding the set-up correctly, it goes as follows:

Customers dial the ring group number, the overflow point is an extension which is forwarded always to voicemail and this overflow point in voicemail iis set-up with the call flow.

If this is the case the nupoint will see the Ring Groups number and not the overflow points number, putting the overflow point as a Nametag hunt group will strip off the ring groups details and send the Hunt Groups details instead.

Can I also ask when this call flow was set-up, as if it was today you will need to update the Call Director database for the call flow to be active. If you haven't the call flow will work from tomorrow.

If this is not the case, can you detail the numbers of all your Extensions and groups.

Thanks

stylie:
I know how to update the call flow... thanks to this board!

OK here goes.

From the carrier we have a DID that is forwarded to one that is programmed on the 3300.

We'll call this one,
11249.

I have a speed dial set up so that if someone calls the rcf number it rings to 11249 then speed dial to 98110, which is the number for the call flow.

I need 11249 to ring to 11280, if no answer, then to 98110 call flow.

I have tried a simple call fwd on 11280's phone. But it will not fwd to 98110, it bombs out to the main answer point for the nupoint, where you can dial your extension, then your pw.

Mitel100:
This is the problem, when customer dial the 11249 and it goes into voicemail, then voicemail is looking for 11249 and not 98110.

I would noramaly program this as follows:

1 - Prgram a Ring Group with 11249
2 - program 11280 in the ring group
3 - put the overflow to voicemail
4 - program the call flow number with 11249

stylie:
One more question... and first off, thanks a million for taking the time!

11249 has no vm, It is simply an entry in speed dial. Once I added it in there it had a place to go.
Also, how would I point the "overflow to voicemail"?

Ill have to do this on a test basis as their call flow is live right now.

Oh one other thing. Since I have 11249 in speed dial, it wont let me create a ring group with 11249.  >:(

ralph:
Overflow:  at the bottom of the middle window is the "overflow point" 

You'll need to either delete the speed dial and create the ring group with that numer
or
Create a ring group with a different number then point the speed dial number to it.

Ralph

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