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Auto Attendant issue

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stylie:
Mernin all'

I have setup an AutoAttendant using Nupoint connected to 3300. Its a bit of a long protracted story but our initial setup is just a temporary fix until we gain ownership of the DID. We have a temporary forward setup to one users DID. After the call flow was built, the user said they wanted the option for a human have the chance to pick up first. Wondering the best way to do this.

At first I thought I could use DND as a quick way for them to get up and walk out. When the phone is on DND, it could route to the call flow using call rerouting first alternative. Wont work. Then I thought call forwarding, wont work. I cannot call forward to a mailbox on nupoint. I can however call fwd to an actual extension on the 3300. I am missing a step in here somewhere. Going through COS settings now. Call FWD and DND are all enabled on the 3300. I have a simple speed dial setup. When someone calls a DID, we set up a remote call fwd to a DID programmed on the 3300.

I suspect it needs to be an actual extension, but I am unclear the best way to make this connection. I know this is a great place to meet with the minds so let me know if you have a light bulb over your head!! Thanks all!

ralph:
I'm not sure I follow completly but I'll give it a shot.
If I understand this right, you have lines (COs?) that ring to an Auto Attendant but want the calls to go to a phone first so a live hot body has a change to answer it.
There are several ways to make that happen,
Here's one: Set up a ring group with the extn(s) you want to answer in the list.  Overflow it to VM.   If the user doesn't answer it will be picked up by auto attn.   
DND on the phone will force it to go sooner.
I recommended a ring group only because you would then be ringing a unique number that won't interfeir with the users vm.


Ralph

stylie:
No doubt my presentation is the problem! Sorry!


OK So I built a whole new setup to test your solution and it almost works, getting excited!

So I created a new ring group entirely. I made the overflow point the number for the call flow on nupoint. And made a phone near me be a member of the group. I didnt want to test on a live number.

So I dial the number of the ring group, it rings on the member's phone... but it does not overflow to the call flow, it overflows to the vm server where I would have to put in my mailbox number to check my messages.  ???

Mitel100:
If I understand right I don't think this set-up would not work as the Nupoint picks up the dialled number not the number forwarded of the call flow. You can either program the following ways:

1. Program the overflow number as a Nametag hunt group which when forwarded to voicemai will send the hunt group details and not he dialled number.
2. In the Nupoint program a mailbox of the dialled number as a call director Mailbox with the call flow you want to use.

Hope this helps.

stylie:
Im looking at hunt groups now, but I do not see an overflow.

On your second point, that is how it is setup now. One thing that does not sit well with me is that the number of the call flow starts with a "9" (same as outside line). I can call the flow by dialing it or the speed dial associted with it so not sure if it really matters. As it stands now, everything is working fine, just need to insert a human and allow calls to go to flow if said human is not present.

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