3300 MXe 2-Clustered Rel 4.2 / 10.2.0.26_2 EMB-VM 6-SX200 10-ASU
I have a Hunt Group that rings 10 phones, the first phones 6 "ring" 5 times and the other 4 "delayed ring" ring 4 times, with the current timer settings. Then the call goes to voicemail. I would like to have the 2nd 4 phones start ringing at say the 3rd ring and ring for say 4 more rings, then go to voicemail. I know which timer is the delay ring setting, but not what timer is sending the call to voicemail. I believe I have to make a separate CoS for these phones timer settings.
I also wondered if I could use the Call Routing ? Right now the Hunt Group = Always and 1st Alt = Msg Ctr.
I tried having 1st Alt = all normal and 2nd Alt = Msg Ctr in an effort to make the ringing last longer before hitting voicemail and it did. It rang forever and never hit voicemail ? I didn't try having 1st Alt = all Last, not sure what that setting does.
Any info would be appreciated.
Thanks,