Gene,
If all of your ports are set to RAD greetings, you'll need to change 1 port back to be a regular voicemail port. You can check this, as well as change the greetings from within the VM Greetings form. (Voice Mail -> System Greetings)
To be a regular voicemail port, the "Greeting" should be set to Primary Set 1.
This is the same place you associate a recording or RAD group to a port.
I'm not following? I have vmail ports normally setup to huntgroups etc.
I have a few call flows that are using RADs as messages etc (i.e. please wait for the next available agent) that play prior to transferring to the queue or groups. I have a couple of these RADs that are not working correctly or need changed.
I am assuming that I need to access the admin mailbox to change these recordings. My issue is that if I press the vmail key on my set, or any set on the system, the call coverages are set to go to the vmail that is in nupoint/extension.
I am wondering how can i set this to allow myself access to embedded, instead of nupoint. I have changed to embedded enabled, and even changed my call coverage and then changed my cos. I need some direction how i can gain access to the admin vmail. I have the credentials, but have no idea how to build a path back to the embedded vice nupoint.
I dont know if this makes sense to anyone?