Hi All
I'm hoping people can help me with this, I need to increased Wrap time for agents to Ten Minutes and take off restrictions on international dialing, can anyone help me with how i go about this, I believe it's via changes on YourSite to COS and COR but currently I've had no Mitel training yet and need to make the changes today if possible so any help woudl be greatgfully recieved
Thanks
John