3300 ACD Pickup Line

[gssieg]

Is there a way within an ACD that another ACD user can pickup a call ringing to a different ACD phone?  Basically I have a department that is using an ACD but they want the ability to pickup calls as if they were in say a hunt group.

[ralph]

You'll have to test this but I suspect that you can either do a directed pickup against the Agent ID or the phone the agent is logged into.

Ralph

[august]

With Traditional ACD, you just have to create a pick group with the ADC Phone, not the ACD Agent.  You can put a call pickup key on the set.  It will work very good.

[gssieg]

Ralph,

Thanks yes I recreated a pickup group for these phones and tested it worked great.  I wasn't sure how the ACD would react but as August stated as well it works off of the traditional line.  I'm starting to dig deeper into a few Mitel systems as of late you guys have been awesome thank you!

Greg