Voicemail not working system wide after install of new PRI T1/E1 card

[mshimala]

Not sure what went wrong. I installed a new PRI card and added the license so I could turn up a third system PRI. Went well. I did a backup before and after. Made test calls inbound and outbound. Now the cust emailed me stating that no voicemail works and I am using STAR applications for several of the main ACD groups. This means that calls are not ringing in. DID's pointed directly to extensions via the call routing table work (but still no VM for them also).

I had the customer look at OPERATIONS//VOICE PROCESSOR OPERATIONS//ENABLE UVM.

The customer told me it was greyed out. Should I have them do a system reset to see if it corrects the issue? Not sure what could have happened.

System is running 6.0 software.

[DND ON]

I would start with the license; make sure voice mail wasn't accidentally removed when the updated license was generated.

[mshimala]

I looked at that and that was good. I finally had to have the customer reset the system and it came up and started working.....I guess it was just a glitch.