ACD logins shown via maintenance commands - Mitel 3300

[Magic Dave]

Is their a line that i can use to show which acd agents are logged in for which group via the maintenance commands?

[marcolive]

From what I know, maintenace commands won't help. I always had to use ACD reporting software such as Mitel Contact Center to know which agents are logged in.

[august]

There is a commande:

Locate Agent (agent ID)

It only one agent at the time.

[Magic Dave]

Cheers august, it helped but would be nice to be able to see an overview just from the maintenance command.

[ghost]

if you are running acd hotdesk (cant advise if it will work for ACD Traditional)

you can try running "LOCATE HOT_DESK_USER TARGETS"

then check the ACD Agent Skill Groups for a list of who is present

[ralph]

ghost,
Thanks for you input.
I wasn't aware of the Locate Hot_Desk_User commands.  And I do a lot of hot desking.


Ralph