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ACD logins shown via maintenance commands - Mitel 3300
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Topic: ACD logins shown via maintenance commands - Mitel 3300 (Read 4832 times)
Magic Dave
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ACD logins shown via maintenance commands - Mitel 3300
«
on:
March 30, 2015, 05:12:19 AM »
Is their a line that i can use to show which acd agents are logged in for which group via the maintenance commands?
«
Last Edit: March 30, 2015, 07:19:16 AM by ralph
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marcolive
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Re: ACD logins shown via maintenance commands - Mitel 3300
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Reply #1 on:
March 30, 2015, 08:12:34 AM »
From what I know, maintenace commands won't help. I always had to use ACD reporting software such as Mitel Contact Center to know which agents are logged in.
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august
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Re: ACD logins shown via maintenance commands - Mitel 3300
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Reply #2 on:
March 30, 2015, 08:44:42 AM »
There is a commande:
Locate Agent (agent ID)
It only one agent at the time.
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Magic Dave
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Re: ACD logins shown via maintenance commands - Mitel 3300
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Reply #3 on:
March 30, 2015, 08:54:38 AM »
Cheers august, it helped but would be nice to be able to see an overview just from the maintenance command.
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ghost
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Re: ACD logins shown via maintenance commands - Mitel 3300
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Reply #4 on:
April 01, 2015, 02:40:56 AM »
if you are running acd hotdesk (cant advise if it will work for ACD Traditional)
you can try running "LOCATE HOT_DESK_USER TARGETS"
then check the ACD Agent Skill Groups for a list of who is present
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Last Edit: April 01, 2015, 02:44:07 AM by ghost
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ralph
Mitel Forums Admin
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Re: ACD logins shown via maintenance commands - Mitel 3300
«
Reply #5 on:
April 01, 2015, 09:34:26 AM »
ghost,
Thanks for you input.
I wasn't aware of the
Locate Hot_Desk_User
commands. And I do a lot of hot desking.
Ralph
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