Author Topic: ACD logins shown via maintenance commands - Mitel 3300  (Read 4832 times)

Offline Magic Dave

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ACD logins shown via maintenance commands - Mitel 3300
« on: March 30, 2015, 05:12:19 AM »
Is their a line that i can use to show which acd agents are logged in for which group via the maintenance commands?
« Last Edit: March 30, 2015, 07:19:16 AM by ralph »


Offline marcolive

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Re: ACD logins shown via maintenance commands - Mitel 3300
« Reply #1 on: March 30, 2015, 08:12:34 AM »
From what I know, maintenace commands won't help. I always had to use ACD reporting software such as Mitel Contact Center to know which agents are logged in.

Offline august

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Re: ACD logins shown via maintenance commands - Mitel 3300
« Reply #2 on: March 30, 2015, 08:44:42 AM »
There is a commande:

Locate Agent (agent ID)

It only one agent at the time.

Offline Magic Dave

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Re: ACD logins shown via maintenance commands - Mitel 3300
« Reply #3 on: March 30, 2015, 08:54:38 AM »
Cheers august, it helped but would be nice to be able to see an overview just from the maintenance command.

Offline ghost

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Re: ACD logins shown via maintenance commands - Mitel 3300
« Reply #4 on: April 01, 2015, 02:40:56 AM »
if you are running acd hotdesk (cant advise if it will work for ACD Traditional)

you can try running "LOCATE HOT_DESK_USER TARGETS"

then check the ACD Agent Skill Groups for a list of who is present
« Last Edit: April 01, 2015, 02:44:07 AM by ghost »

Offline ralph

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Re: ACD logins shown via maintenance commands - Mitel 3300
« Reply #5 on: April 01, 2015, 09:34:26 AM »
ghost,
Thanks for you input.
I wasn't aware of the Locate Hot_Desk_User commands.  And I do a lot of hot desking.


Ralph


 

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